BETMAN Terms of Service

1. About us, acceptance and eligibility

These Terms govern your access to the BETMAN website, accounts, RacingOS, paid access and related horse-racing information and analysis (together, the Service). The Service is provided by BETMAN LIMITED, a company registered in New Zealand (we, us or our).

By creating an account, purchasing access or using the Service, you agree to these Terms and the purchase details shown at checkout. If you do not agree, do not use the Service.

You must be at least 18, legally able to enter into an agreement and use the Service only where lawful. Information about racing in a country does not necessarily mean we sell the Service there.

• Website: betman.co.nz
• Contact: support@betman.co.nz

2. What the Service provides

Depending on your product, the Service may include horse-racing race, runner, track and market information; RacingOS; market signals; tracked runners or watchlists; Bet Plans; and AI-assisted analysis or commentary. The product page and checkout state the included features, access period, price, currency and renewal status. Coverage may be limited to selected races, meetings, jurisdictions or periods.

The Service provides information and decision support. We are not a bookmaker, betting operator, betting exchange, financial adviser or personalised gambling adviser. We do not accept, place, settle or manage wagers or hold wagering funds. Any wager is a separate transaction between you and your chosen licensed wagering provider.

Signals, suggested bets, probabilities, confidence indicators and other outputs are analysis, not instructions or guarantees. Racing data and AI outputs may be delayed, incomplete or inaccurate and may not reflect late scratchings, participant changes, track conditions, odds movements or official corrections. Check material information against current official sources before acting.

Gambling can cause financial loss. We do not guarantee accuracy, winners, profits, returns or outcomes. You remain responsible for your decisions, stakes, limits and compliance with third-party terms.

3. Accounts and security

Provide accurate, current account information. Your account is personal, may be used by one person only and must not be shared, transferred or made available to anyone else. Protect your password, sign-in links and security codes.

Tell us promptly at support@betman.co.nz if you suspect unauthorised access. You are responsible for activity resulting from your failure to take reasonable care, but not for unauthorised activity caused by our failure to use reasonable care.

4. Purchases, subscriptions and promotions

We may offer one-time access, fixed-period access and automatically renewing subscriptions. Before payment, the product page or checkout will show the price, currency, access or billing period, included features and whether renewal is automatic. These purchase details form part of your agreement with us.

Stripe provides payment and subscription management. Stripe's terms and privacy policy apply to its services. Do not send us full payment-card details.

If checkout states that a subscription continues until cancelled, you authorise Stripe to charge the associated payment method at the displayed billing interval until cancellation takes effect.

We offer 24-hour trials and distribute vouchers online or offline. Some vouchers give eligible users who sign up for a weekly subscription their first week free. The offer or sign-up page will state when access begins, what is included, eligibility and expiry conditions, whether a payment method is required, whether paid renewal follows, the post-offer price and billing interval, and how to cancel before a charge.

Cancel through the Stripe billing portal or contact support@betman.co.nz. Cancellation stops future renewal according to the timing disclosed at checkout or in the portal. Closing an account does not necessarily cancel a subscription.

A change of mind does not always give you a refund, but this does not affect mandatory consumer rights. For a billing issue, contact us using the purchase email and relevant transaction details. Do not send full card details.

If we increase an existing subscription price, we will give reasonable advance notice, state when it takes effect and explain how to cancel before the increase.

5. Acceptable use and intellectual property

You must not:

• use the Service unlawfully, fraudulently or to harm others;
• share access, bypass controls, interfere with security or attempt unauthorised access;
• introduce malicious code or use automation that unreasonably burdens the Service;
• scrape, systematically extract, republish, sell or commercially exploit the Service or its data without written permission; or
• reverse engineer the Service, remove rights notices, misrepresent our content, or use it to build a competing product, dataset or model, except where law permits.

We and our licensors retain our respective rights in the Service and its software, design, branding, interfaces, compilations, analysis and content. Third-party horse-racing data and materials remain the property of their owners or licensors.

We give you a limited, personal, non-exclusive, non-transferable and revocable licence to use your included features for non-commercial purposes under these Terms. Lawful personal screenshots and short quotations are permitted if you do not disclose another person's information or bypass access controls.

You retain your existing rights in information you submit. You permit us to process it only as reasonably needed to provide, secure and support the Service, comply with law, and exercise or defend legal rights. You must have the right to submit it and must not submit unlawful material or unnecessary personal information about others.

6. Third parties, availability and account action

Independent providers may supply payments, racing data, hosting, authentication, communications, analytics, AI or external links. Their own terms and privacy notices may apply. We are responsible for our conduct, but not for an independent wagering provider or wagers placed with it.

We aim to keep the Service available but do not guarantee uninterrupted or error-free access. Maintenance, security work, provider failures, data availability and events outside our reasonable control may affect it. We may change features for legitimate operational, security or legal reasons. If we materially reduce a paid feature during a prepaid period, we will give notice and any remedy required by law.

We may restrict or suspend access where reasonably necessary to address serious or repeated breach, fraud, payment failure, unlawful use, security risk, abuse, unauthorised resale or scraping, urgent maintenance, or legal requirements. Where practical, we will explain the reason and allow a reasonable opportunity to respond. We will not terminate paid access arbitrarily.

You may request account closure at support@betman.co.nz. Follow section 4 separately to cancel any subscription.

7. Responsible gambling

Information from the Service does not remove gambling risk. Set limits, never wager more than you can afford to lose, do not chase losses, and seek support if gambling is causing harm.

• New Zealand: Gambling Helpline, 0800 654 655 or free text 8006.
• Australia: Gambling Help Online, 1800 858 858 or online chat.
• Hong Kong: Ping Wo Fund gambling support, 1834 633.

8. Consumer rights and liability

Nothing in these Terms excludes or limits a liability, consumer guarantee, right or remedy where doing so would be unlawful.

To the extent permitted by law, we are not responsible merely because you rely on information, choose to wager and lose, or because an independent provider changes odds, refuses or settles a wager, suspends an account, provides inaccurate data or becomes unavailable. This does not exclude responsibility for our own fraud, negligence, misleading conduct, breach or failure to meet a statutory guarantee where the law makes us responsible.

9. Privacy and changes

Our Privacy Policy explains how we handle personal information and privacy requests or complaints.

We may update these Terms to reflect changes to the Service, our practices or the law. We will post the revised Terms and update the effective date. If a change materially affects an existing paid Service, we will give reasonable advance notice where practicable and provide any choice or remedy required by law. Changes do not remove rights that arose before they took effect.

10. New Zealand law and contact

New Zealand law governs these Terms, and New Zealand courts and tribunals have non-exclusive jurisdiction. This does not exclude mandatory local consumer protections or complaint processes available to you.

If part of these Terms is unlawful or unenforceable, the rest continues to apply where legally possible. A delay in exercising a right does not waive it.

For questions, billing issues or complaints, contact support@betman.co.nz. Include enough detail for us to understand the issue, but never send a password, security code or full payment-card details.